Been doing payroll for sole employee and emailing payslip every week to employer.
Client owed me money not connected with bookkeeping or payroll and despite numerous promises repayment never materialised, and I had not heard from them for a while.
I felt morally obliged to continue doing payroll but with new tax year coming up I took the opportunity to disengage, and sent letter.
Got a phone call from them yesterday to say employee had left in October but had changed email address so wasn't aware I had been sending payslips every week.
So....gut feeling is I rewind payroll back to October and close scheme at same time, but just wondered if there is likely to be any complications with doing that. or would I be better off contacting HMRC first?
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
Hi John So they changed email and didnt do a notification nor put emails on divert!! Do they still owe you money? Regardless of the email situation they had a duty to tell you.
I would say - as you have now disengaged, you can no longer act - so I would go back to them, remind them of the disengagement and advise that they need to contact HMRC to put matters right themselves with regards to incorrect information for the employee and close down of the scheme - keep copies of your correspondence.
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Yes they do still owe me money, but it's not connected. No monies are outstanding for bookkeeping or payroll.
Disengagement is with effect from 1st April, as I had stated that in the letter. Idea was simply to get everything tidied up at year end. Client did say they thought they had let me know, but I know they didn't.
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
Sorry John - I only just realised the owed money was not connected after I had posted! Doh!!
I would go back to the client and ask how he contacted you or just (be as blunt as you want) tell him he clearly didnt.
I would also tell them that all you can do is re-wind, re-submit and issue correct P45, BUT they might be fined. Also ask if they actually wish to close the payroll down (they might have someone else they have not told you about!) Suggest they may wish to contact HMRC themselves before you do anything and ask him to come back to you by say close of business Monday and if you dont hear anything then you will do as you suggest on the rewind/closure.
Then send the debt collectors in on the other, lol. Actually if you need any help on that front - I know a good firm!
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Do they still owe you money? Regardless of the email situation they had a duty to tell you. 
