Is anyone else having issues with Google Chrome? It loads up ok but then freezes and I get page unresponsive - wait or kill. It started doing this on my office comp early last week but a few days later it's started on my home comp as well.
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
I use firefox rather than Chrome (I've never personally seen the speed difference that people talk about) but I've had similar problems in tha past caused by unresponsive add in's.
Have you checked that your add ons / Plugins / extensions are all up to date? (I suspect one may have updated but it's possibly dependant upon another update such as Java that may not have been applied)
Have you confirmed that your anti virus software is not blocking one of the add ins? (If add in's use software that is known to be vulnerable software such as Norton may decide to block it but your browser may still need to use it causing a lock out)
The fact that its taken a few days to filter through would suggest to me that its an update that your office computer got first.
If its truly messed up then try Mozilla Firefox until Chrome (or whatever add in may be causing the issue) sorts itself out.
Hope that helps a little,
Shaun.
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Shaun
Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Get rid of Rapport/Trusteer (the ones the Banks push) if you have it - known issue reported into IBM who acknowledge it will only be fixed at the next Rapport update although they arent able to say when that is. Useless! Once rapport is gone it runs like a dream.
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Google Chrome updates automatically - it's possible there's a borked updated. However, despite how much I dislike Google, I do respect the ability of their development teams, so for such an update to still be there a week later to be able to similarly foul up on a separate machine seems a bit unlikely.
I'd be more inclined, therefore, to believe that something else is amiss - something interfering with it.
This is a very obvious and patronising question - but I'll ask it anyway, just in case; because we all have the occasional brain fart: Did you install anything on your office computer around the time it started going wrong there, which you installed on your home computer a few days later, i.e. when it started going wrong there?
Failing that, if you have plug-ins/add-ons in the browser (I assume Chrome has the option for them), make sure they're all up to date. Going back to the Chrome updates, it's possible an update has b0rked an add-on or plug-in. (Possibly remove them all and then install them anew).
And if that's not the problem, then I'd be inclined to check for malware, which may have come in via malvertising which is becoming a big problem* - it's plausible you'd visit the same sorts of sites on both computers, so might have ended up seeing the same adverts.
Use a separate security product to scan your computers than the one you have installed as standard (because if it's malware, it slipped though your existing defences!)
* Blocking advertising these days should be SOP as part of anyone's security, though I personally don't run AdBlock per se - but that's only because NoScript achieves the same end: Most adverts rely on Javascript, so no scripts = no adverts. Similarly, a lot use Flash, and all versions of Flash should be lined up against a wall and shot; it's a security sieve. Therefore, the only adverts I see are simple text or graphic adverts that are served up with regular http/https and which don't require Javascript. These are rare - but (subject to new exploits being found in browsers) safe.
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
On a more serious note - experience has shown me that as an oppose to going round and round with chrome - uninstall then reinstall usually remedies the situation. Obviously if you've been compromised in some way you'd need to clean your system.
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Johnny - Owner of an overly-active keyboard.
A man who can read, yet doesn't, is in no way wiser than a man who can't.
A daft Q (and one clearly showing how much of a teccie Im not!) - if you unistall Chrome Im assuming you lose all your bookmarks? Ive got blinkin loads of them!
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
That depends on Chrome's installer/uninstaller. I don't use it* so I don't know - but a decent uninstaller will allow you to remove the application, but leave any data and settings in place ready for if/when you install it again.
With web browsers, though, there's an alternative (which I've not tested, so this is just a theory):
Before uninstalling Chrome, install a different browser. Usually, as part of the set up they'll offer to set themselves as your default browser and import all your bookmarks etc from another browser, so you should be able to select Chrome. Once that's done, *then* you uninstall Chrome. Then, when you reinstall Chrome again, it should offer you the same options: to make itself default, and import your bookmarks etc from another browser - so here you choose the one you used as a temporary alternative. (Though I would argue with making the temporary alternative a permanent one*)
* As I said above, I don't like Google - but I do respect the ability of their programmers. My issue with Chrome is simply that it doesn't seem to offer the same level of control over cookies that Firefox does. (At least, last time I looked it didn't anyway - there wasn't even an option to have all cookies wiped automatically when the browser was quit; it had to be done manually.)
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Vince M Hudd - Soft Rock Software
(I only came here looking for fellow apiarists...)
I'm having the same pain with Chrome at the moment - been going on for a few weeks now.
Have done all the system registry checks, scans, extension cleansing and a clean re-install and no luck. So, I have now just removed Rapport, just to see if Joanne has cracked it!
I may nip back to Firefox for a few weeks whilst Google scratch their heads.
Well, so far so good although I did revert to Firefox earlier for some sanity and have only been back on Chrome for a few hours. Saying that, it should have crashed by now and it hasn't. It looks as if your suggestion may have worked (and it is quicker) so many many thanks.
I have experienced similar issues and it started while I was using Sage One and thought it was to do with the cloud. Again this was about a couple of weeks ago and I thought my computer was on its way out so started to use another laptop and it is equally as bad. It is extremely frustrating and annoying.
That depends on Chrome's installer/uninstaller. I don't use it* so I don't know - but a decent uninstaller will allow you to remove the application, but leave any data and settings in place ready for if/when you install it again.
With web browsers, though, there's an alternative (which I've not tested, so this is just a theory):
Before uninstalling Chrome, install a different browser. Usually, as part of the set up they'll offer to set themselves as your default browser and import all your bookmarks etc from another browser, so you should be able to select Chrome. Once that's done, *then* you uninstall Chrome. Then, when you reinstall Chrome again, it should offer you the same options: to make itself default, and import your bookmarks etc from another browser - so here you choose the one you used as a temporary alternative. (Though I would argue with making the temporary alternative a permanent one*)
* As I said above, I don't like Google - but I do respect the ability of their programmers. My issue with Chrome is simply that it doesn't seem to offer the same level of control over cookies that Firefox does. (At least, last time I looked it didn't anyway - there wasn't even an option to have all cookies wiped automatically when the browser was quit; it had to be done manually.)
Hi Vince
you reminded me via your explanation that I have actually changed my default browser and indeed moved my bookmarks once before, in the dim and distant past. Although I seem to have lost all bookmarks a fair few times without seemingly doing anything (I know I clearly have, just don't know what). I did have a list of them all at one point before I changed to a new PC but didn't then add any new ones I saved, think I might do that as a double back up.
Hopefully I won't need to uninstall as for now mine is working again.
Thanks for the useful info Vince, all usefully squirreled away, via a bookmark!
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
