I am using the Cash Register in Sage. I can either post directly in the Cash Register window, or I can make bank payments/receipts which will appear when I "Deposit Cash".
However I made an error today when depositing cash. I reversed the journal using the reversal function in Sage 50 Accounts. However this didn't create an entry in my Cash Register. But when I manually transferred the cash from the Cash Register to the Bank Current Account, it has created an entry which I can't match against anything.
Does this make any sense at all, and can any one help please?
Hi Birdie
Sorry - no, not quite understanding that one. Can you see the incorrect cash reg transaction in the activity of both the Bank and cash register nominals?
Did you do a backup before reversing the journals as the system prompts you to do? If so - then just do a restore and maybe try it again?
Failing that - perhaps a piccie of the offending item?
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Thanks so much for your reply. I'll try to be a little clearer!
1. I used the "Deposit Cash" function to bank the cash in the cash register. Resulting entries were JD 1200 Bank Current Account 782.00; JC 1235 Cash Register 782.00. BUT I forgot to change the date.
2. I used the "Reverse journal" function to undo this transaction. I can see the reversing entries in 1200 and 1235. I went back to the "Deposit Cash" window to bank the cash using the correct date, BUT the (now unbanked) cash did not reappear in this window.
3. I therefore used the "Bank Transfer" function to manually transfer the £782.00 from 1235 to 1200, with the correct date. I can see these entries in both nominals.
BUT this has created an entry in the Deposit Cash window, which I don't need! Had Step 2 above created an entry, then I could cancel the two out against each other. All entries have gone through to the correct nominals.
Side note: I have also had this issue when I deleted a Cash Register 1235 bank payment entered in error - it didn't bring it back into the Deposit Cash listing.
I have just amended the amount of another entry in the Cash Register, and the rogue entry has disappeared...
They were completely unrelated, I can only think there is a gremlin in the system somewhere!
Hi Amy
Sorry I didnt get back to this yesterday and cant spend much tim on it today as Im battered with work! Agree totally with Johnny - you need to dig deeper to check it wont come back and bite. three things to check quickly and easily - have the journals and reversing journals and such been keyed to the correct nominals? Have they been completed using todays date or before ( ie make sure none are post dated - do a quick data check!). Does the Bank balance actually reconcile? Is the cash balance actually correct? If the answers are all yes then you may have just got away with it.
Note - that by reversing a journal, this will not put the funds back so thats its available in the 'Deposit cash' window. I understand that the deletions dont neither, but that this is the recommended method for correcting entries rather than by way of reversing journals (unless of course your VAT has been done and reconciled) - but I would suggest you look at the sage help files to get more of a handle on this.
Other thing I would suggest, given you seem to be having some issues, is that you do more regular backups, especially before doing anything in the cash register, then if you fluff it up you can just restore and try again. Saves all the reversing that can get messy and the 'red' deletions. If you arent sure of a process - you can also try it through the practice data option.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
