Hi
Are you sure its not just because you are late doing the filing? Shouldve been completed 21 Feb (online, or 14th paper!)
Couple of options - hmrc will have sent a paper version out to client (unless they asked them not to) so get them to dig it out of the files and fill it in. Or just get them to submit it online.
Failing that its a call for a new form (and a possible fine, unless you have a really good reason for it being so late!)
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
If there is an option for paper filing there should be a way to get the form easy without calling.
Oh in our dreams!! But HMRC never like to make things easy.
BTW - I tried the download too and got that Adobe message (and my adobe is working fine!!) otherwise I wouldve posted a blank copy.
But Ive just tried it again - when you get the message, download the message (using the little arrow top right) and up pops a form in all its pdf glory!
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
I tried 3 different browsers, all with the same message. Firefox was helpful enough to tell me that the pdf contained forms, and my version didn't allow form filling, which is carp because I've filled pdf forms out online before. Suspect this is an HMRC obscure rendering rather than adobe reader.
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
Thank you for trying too!
I did exactly what you said and it is working!!! :)
It is very strange as it works only when message is downloaded and the open with Adobe from the saved location not straightway.
Hi Nina - I get this error message all the time, it's very annoying!
If you have this problem again then another solution is that on the website with the ECSL form link you can right click the link, then "Save Link As".
This will download it as a physical form you can save on your computer rather than it trying to open in the browser which seems to be where the problem is.