I have a monthly VAT client, all going well until submitting return for June 19. Had problems submitting at the end of July, HMRC kept throwing me out, may have been due to many businesses submitting for first time under MTD rules. Went back to client on 5 August, all went through, relief.
However, just had client on wondering were their refund is, looked on their HMRC page and it is stating return for June overdue, however, looking at returns submitted, the one I thought was for June 19 is showing as an August 19 VAT return !!!
Going into client tomorrow to look at their Sage to famthom out how this has happended, can only assume it is my error but in the meantime how do I correct reporting for the wrong month ?
Any pointers welcomed :)
Julie
-- Edited by haymac on Tuesday 20th of August 2019 10:57:40 AM
Hi Julie
Can you view the VAT return without seeing their sage? You can do so via using other bridging software (see John H's posts as the instructions are on one of those after I asked) - that way you can see what exactly has been sent before you make a phone call to HMRC (if you can get through).
You might need to write to the corrections team.
That said, perhaps John H might have a better idea, Im sure he will be on soon.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Unfortunately, I cannot view their Sage, I am going in to see them in the morning.
Will write to the corrections team though, as I have given up hope of trying to get in touch with VAT office lately (over other issues !!).
Thinking logically, I resubmit June return, in the meantime, write to VAT office and highlight error made and what has been done to rectify, but will check what has been sent before doing anything else.
The first thing to do here is to look at the obligations. You could use my software to do that if you wished (I am not charging for now and one of us would talk you through this on the phone). Then you fall into the question of how to correct a vat return. That depends upon the amount of net VAT that is in error and what the situation is cash flow wise.
If the net amount of vat in error is under 10K you can fix it on another return.
If you have submitted June in July that could almost certainly be resolved by submitting July for June. For that you probably need to use bridging software, but I don't know how sage copes with missing vat returns. It may have some flagging problems.
Sage has had quite a few problems with wrong returns being submitted and once you are in August it is entirely possible that both July and June monthly returns can be submitted.
-- Edited by johnhemming on Tuesday 20th of August 2019 03:24:02 PM
Will know more tomorrow when I see client and look at their sage.
Again trying to think logically about it, and looking to resubmit June ensuring dates are correct on filing return from Sage MTD portal, then I can submit their July return (correct dates), by the time I get to August return, HMRC should have cancelled what had been sent in error and all will be straight . at least that is what I am hoping.
Don't you just love it when a simple task goes awry !
Joanne is right. You cannot resubmit. You can send adjustments in various ways to HMRC, but you may be better off putting the adjustment in on the next return. I don't know how quickly HMRC are updating their systems.
It is entirely possible that on 5th August you submitted the June figures against the July obligation. You can find out by looking at the outstanding obligations. I don't know how well Sage does this.
Client is a monthly VAT submission. I had tried to submit their June 19 return on 2nd August but HMRC kept throwing me out of system. Put this down to the first time vast majority of business trying to submit under the new regime of MTD.
Because I had tried twice to submit via MTD, SAGE was showing that my submission was `pending`.
I returned to client on the Monday (5th Aug) early doors (7am) to beat the rush. Picked up one of the `pending` returns on SAGE and successfully submitted.... or so I thought. the receipt from SAGE clearly stated the correct dates, ie 01.06.19 to 30.06.19 however, on the clients HMRC page, June was showing as outstanding and August was showing as submitted ??
Went into see client earlier this week, still none the wiser, ended up ringing HMRC to explain that June had in fact been submitted, we have the receipt to prove it but for some reason HMRC have it as August. Was told to complete a corrections form and to resubmit June. This we have done, again receipt to prove it, so fingers crossed HMRC can adjust their end and all will be well again !
Must admit, when I rang HMRC they were very helpful and got the impression I was one of many calls with same issue. As with most new systems there are teething problems so hopefully these will be ironed out before they tinker with other online submissions.
It is worth checking the API to find out the situation. In theory HMRC should reject an attempt to submit the August return as it is still open. This was a problem with Sage initially as it is easy to submit wrong periods via Sage, but HMRC changed their validation.
I can help with this (for free) if you wish me to.
Hi Julie
Happily recommend John (as I have on here before he joined our merry band!). Very helpful and has been happy to give me time offline as well as on - here and on Aweb.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Seconded. John talked me through my first submission as I had (unknowingly) set up an agent api account on the day he put it live, and I didn't have a clue what I was doing!!
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
I have just logged onto clients page via HMRC and all is back to normal, returns submitted for June and July are correct as per Sage, dates and figures all correct.
The August has been taken off also.
Thankfully, this is now the only Sage client I have. I am using Money Manager for all my other clients which is working fine and have been submitting with no problems.
But thank you for your offer of help, will keep you in mind if I experience issues again.
Glad to hear it is sorted. The difficulty is knowing whether you are getting information directly from HMRC or whether the MTD supplier is processing it in some way (which could introduce errors).
Others have given you the way of correcting the VAT entry, I would suggest you keep a solid and valid reason for why such a mistake happened in your case (just in case it turns out to be your mistake, although I hope it doesn't happen).
You'll have to keep a defend your stand.
Others have given you the way of correcting the VAT entry, I would suggest you keep a solid and valid reason for why such a mistake happened in your case (just in case it turns out to be your mistake, although I hope it doesn't happen). You'll have to keep a defend your stand.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Hope I'm wrong as the other post looks ok, but I do feel a song coming on in this special valentine week.
Veis is in the air, everywhere I look around Veis is in the air, every sight and every sound And I don't know if I'm being foolish Don't know if I'm being a boast But it's something that I must believe in And it's there when I look at his post.
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John
Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
how about an intro so that we knw who we are talking to? Nothing personal, just whether you are an accountant? bookkeeper? Which body or QBE?
I've seen a few of what I believe are your quotes around t'internet and I can see that we may end up having some lively debates such as around the idea that quickbooks can replace the accountant which assumes that an accountant is merely there to provide tax filing duties.
look forwards to some heated discussions,
Shaun.
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Shaun
Responses are not meant as a substitute for professional advice. Answers are intended as outline only the advice of a qualified professional with access to all relevant information should be sought before acting on any response given.
Hope I'm wrong as the other post looks ok, but I do feel a song coming on in this special valentine week.
Veis is in the air, everywhere I look around Veis is in the air, every sight and every sound And I don't know if I'm being foolish Don't know if I'm being a boast But it's something that I must believe in And it's there when I look at his post.
Next you will be turning into a Sage old man.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
how about an intro so that we knw who we are talking to? Nothing personal, just whether you are an accountant? bookkeeper? Which body or QBE?
I've seen a few of what I believe are your quotes around t'internet and I can see that we may end up having some lively debates such as around the idea that quickbooks can replace the accountant which assumes that an accountant is merely there to provide tax filing duties.
look forwards to some heated discussions,
Shaun.
Oh dear, no response! Just dumping on old posts!
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
