Just tried to authorise a client as agent via the old agent gateway. I have a copy of their VAT certificate (up to date one) plus VAT info from last return. Showing as un-submitted for some reason.
HMRC's reason for an un-submitted status is ''Your client authorisation request has not been submitted. This may be because you have added more than the maximum number of clients allowed for one submission.'' Helpful - not! Ive only submitted this one client today.
Any ideas why/how to fix this?
Thanks
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Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Did one for VAT a few weeks ago and it went through ok, but I did have problem with one for SA and this was because the client had changed address and the post code I was putting in was different to what HMRC held
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Doug
These are only my opinions of how I see things and therefore should not be taken as advice
Hi boys
How did you resolve yours? Via a phone call? Problem is - the 64-8 is to be posted to them so they wont speak to me about it.
Just tried it again this morning and still 'unsubmitted'.
This client apparntly had an issue a couple of quarters back when they couldnt file their VAT return as HMRC had it flagged as 'no postcode'. Turns out that HMRC systmes had knocked off the postcode with some technical glitch, but they restored the info and it is now showing on the VAT certificate (I have a copy). Wondering if it may be due to that, but HMRC cannot (wont) confirm because I do not have a 64-8 in place.
Otherwise its just a technical glitch. Their technical team only start at 9am so I have an option of calling then (yeah like anyone can get through twice to HMRC in one day and Im due to be on the road by then) or they can schedule a call on ....28th! What?!! If they are so far behind at such a critical time why in hell are they not working beyond the 9-5? AAggghhhh
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
Hi Joanne, as I said mine was with SA so I just phoned the agent helpline while I was with the client and then passed the phone to him and they changed the address straight away and he appeared on my client list the next day
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Doug
These are only my opinions of how I see things and therefore should not be taken as advice
Hi Doug
Sorted (I think) - played around with it. There is a small box next to the VAT number (against the 'un-submitted' line). Yesterday there was only the option to click 'delete'. Today there is 'delete'/'authorise' so despite the big red unsbu warning, I clicked on it again clicked authorise ---> clicked on email ----> 'next'. The next button did not work. But when I went back to authorise client it showed as 1 request awaiting entry of code - so looks like the code letter has been sent!
Now just to get it from the clients (the harder part!)
So much easier when the client is sitting with you - and a lesson to us all! Although sometimes that would mean they are with you for a couple of weeks whilst you try to get through - a mini break for them!
Thanks for the info.
__________________
Joanne
Winner of Bookkeeper of the Year 2015, 2016 & 2017
Thoughts are my own/not to be regarded as official advice,which should be sought from a suitably qualified Accountant.
You should check out answers with reference to the legal position
