The Book-keepers Forum (BKF)
The Book-keepers Forum (UK) -> Book-keeping Software -> Client on-line banking login details
Post Info TOPIC: Client on-line banking login details
ElaineR47


Member

Status: Offline
Posts: 11
Date:
Client on-line banking login details
Permalink Closed

Hi 

I wondered what peoples thought are on this please. 

I've been put in a position where I have been asked to log into a clients bank account to connect bank feeds and print off bank statements. However, I believe the details I was being given was the clients login, which I was very uncomfortable with taking and so I refused to take the information. 

Is this normal to have access to clients bank accounts !!!  I have had clients wanting to give me their bank details in the past, but have always refused unless they put me on the bank mandate with read-only access, as that way I feel protected if their bank account is compromised for any reason. 

The difficulty is that I believe these login details have already been given to at least three other people, one of whom I have never met.  If the clients bank account is compromised, then how can I protect myself from any false accusations?  Is it normal to have such access to clients bank accounts?

I just feel like I'm being awkward in refusing, but there could be a lot of money in the bank account, and the consequences, in an unlikely event that money goes missing for any reason, could be jail !!!  Am I wrong ? 

Thank you so much. 

Elaine 



__________________
Leger


Master Book-keeper

Status: Offline
Posts: 3904
Date:
Permalink Closed

Hi Elaine

I understand your reluctance to access the client's bank account, especially if other people have the same login.

Is it possible for you to do a remote computer session with the client and guide him through setting up the bank feeds?  



__________________

John 

 

 

 Any advice given is for general guidance and professional advice should be sought applicable to your circumstances.
ElaineR47


Member

Status: Offline
Posts: 11
Date:
Permalink Closed

I have no problem helping them set up the bank feeds, but I suspect that they just don't have the time to do it, and that's why they handed the bank login details over to my manager. The trouble is that these login details have been handed over to several people, one of whom has left the company, and I think the least we should do is to change the password.

I'm going to ring the client I think and speak to them, but if my manager had taken the bank details from them, I'm not sure they are going to understand why I don't want to take the details off my manager, and obviously he isn't going to want to be taking on the job of downloading bank statements and setting up bank feeds.

I just feel I've been put in an awkward position really

Thank you for the suggestion John though



__________________
VinceH


Expert

Status: Offline
Posts: 1811
Date:
Permalink Closed

Yes, regardless of how you sort out the bank feeds, this client needs to be given a good talking to on the subject of security. You are absolutely right to be unwilling to accept shared log-in details for a bank account.

__________________

Vince M Hudd - Soft Rock Software

(I only came here looking for fellow apiarists...)
ElaineR47


Member

Status: Offline
Posts: 11
Date:
Permalink Closed

Thank you VinceH, I feel a little happier having confirmation that other people think the same  

 



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.
The Book-keepers Forum (UK) -> Book-keeping Software -> Client on-line banking login details
Tweet this page Post to Digg Post to Del.icio.us
Members Login
Username 
 
Password 
    Remember Me  
©2007-2024 The Book-keepers Forum (BKF). All Rights Reserved. The Book-keepers Forum (BKF) is a trading division of Bookcert Ltd. Registered in England Company Number 05782923. 2 Laurel House, 1 Station Rd, Worle, Weston-super-Mare, North Somerset, BS22 6AR, United Kingdom. The Book-keepers Forum and BKF are trademarks of Bookcert Ltd. This forum is a discussion forum only. There will usually be more than one opinion to any question and any posting should not be viewed as a definitive solution. No responsibility for loss occasioned to any person acting or refraining from action as a result of any posting on this site is accepted by the contributors or The Book-keepers Forum. In all cases, appropriate professional advice should be sought before making a decision. We reserve the right to remove any postings which are offensive, libellous, self-promoting or engaged in covert marketing. We will not notify users of removals. The views expressed in the forum posts are those of the individual and do not necessary reflect or agree with those of The Book-keepers Forum. Any offensive or unsuitable posts will be removed by the moderators. Any reader of this forum can request for a post to be looked into by sending an email to: bookcertltd@gmail.com.

Privacy & Cookie Policy  About