The business i work for has implemented a new loyalty scheme where points are used as a discount on purchases.
Customers accumulate 3 points per £1.
The area of refunds has been debated.
If a customer has accumulated £5 worth of points and uses those points to receive a £5 discount on a £10 cash sale, then returns the product for a refund, do they receive the £5 in points back on their account?
I believe as the discount has been redeemed the customer is only eligible for a refund of the amount paid.
Any advice would be appreciated.
Many thanks.
Lois
-- Edited by leley97 on Monday 2nd of October 2023 07:27:24 PM
I think they should get the 5 points back as well, if they had purchased the item for £10 they would expect the whole £10 back so why should they not also get the points?
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Doug
These are only my opinions of how I see things and therefore should not be taken as advice